Position Title: Hospitality Services
Company Name: CMH Heli-Skiing & Summer Adventures
Position Reports to: Lodge Manager
Terms of Employment: Non-Exempt; Full-time, seasonal*
Language of Work: English required, additional language skills in German and French an asset
Location of Work: Various locations in BC (near Revelstoke, Golden, Radium, Nakusp, Valemount)
*Please note: Given the unprecedented nature of the COVID-19 pandemic, we are currently uncertain whether we will be opening our CMH lodge(s) for the winter season. We hope to be able to decide whether to open the lodge(s) the first week of November 2020. As such, any verbal or written offers of employment for the winter season will only be valid when/if we inform you of our intent to operate the lodge(s), including a need to fill this specific position. We will continue to recruit for the winter season with hopeful intentions and appreciate your understanding as we navigate the implications of COVID-19 on the ski and tourism industries, as well as on our valued guests and staff.
COMPANY OVERVIEW
With 50+ years of experience, CMH Heli-Skiing & Summer Adventures has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 11 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is located in Banff, Alberta, Canada.
The CMH Mission is to guide our staff and guests through life changing mountain experiences.
Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners and our communities.
Our Principles
Safety as a cornerstone
Share our passion – every day
Always act with integrity
We work as a team
Aim for best
Balance our social, fiscal and environmental responsibilities
FUNCTIONAL SCOPE
Hospitality Services staff take a proactive approach to providing a high-quality guest experience and have a meticulous and committed work ethic. Their passion lies in hospitality and positively impacting the guest experience by demonstrating proven customer service skills.
Hospitality Services staff care for guest rooms by making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. This team is also responsible for overall lodge cleanliness in common areas. The Hospitality Services position supports the dinner service by hosting a table of guests each evening, serving food, and assisting with the clean-up process in the kitchen.
This is a seasonal job opportunity. The CMH winter season runs from late-November to late-April.
Daily rate of pay is based on a 10-hour day, worked as a split shift.
AREAS OF RESPONSIBILITY
Daily care of guest rooms which includes making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation
Support the culinary program with serving, clearing, and cleaning
Execute the cleaning of all common areas of the lodge and look after guest laundry
Provide a professional, highly organized, and detailed hospitality experience
Support the ski program by assisting with radio duty and rescue response
Follow OH&S, food safe, and WHMIS best-practices
QUALIFICATIONS, SKILLS AND EXPERIENCE
Food Safe Certificate
Hospitality experience in a high-end, fast-paced environment
A passion for customer service excellence and providing a high-end guest experience
Ability to remain calm, diplomatic, and tactful under pressure
Take pride in hard work, strive for excellence, and anticipate guest needs
Willingness to work long days and flexible to assist in other roles at the lodge, as needed
Able to adapt to varied and changing tasks and environments
Ability to work independently and in a team
An attitude whereby nothing is too much trouble
Excellent communication skills; able to receive and act on feedback
WORKING CONDITIONS
This job is in a remote area of the BC wilderness. Employees are required to find their own way to and from the lodge or helicopter staging area for work shifts.
This type of hospitality work is challenging and demanding. Successful staff are intrinsically motivated by a passion for hospitality and creating memorable experiences with our guests.
Work Environment:
Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis
Manual dexterity to operate a computer and other common office equipment on a constant basis
Able to work evenings, weekends and holidays based on the needs of the business
OTHER DUTIES AS ASSIGNED
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change as may the details associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of CMH to be a positive influence on the transformation of our products and associated lines of business.
COMPENSATION
A competitive daily rate will be provided, along with 4% vacation pay and potential opportunities to heli-ski, as available.
TO APPLY
Visit www.cmhheli.com/jobs
Applications will be accepted until positions are filled.
CMH is an equal opportunity employer.
