JOB SUMMARY
Under general supervision, the Pool Attendant is responsible to ensure the cleanliness of the pool and surrounding areas, set-up pool amenities and provide excellent customer service.
ESSENTIAL JOB FUNCTIONS
Report any conditions/events in the pool area that could lead to an unsafe environment for team members, members, owners, and guests.
Signing guests in and out of the pool area.
Distributing pool wrist bands.
Ensuring occupancy count does not go over the maximum capacity.
Ensuring social distancing rules are adhered to.
Inspect the pool and surround areas, provide feedback to management as needed.
Recognize and immediate report all potential emergency situations.
Store chemicals in accordance to the Company, federal and state policies and procedures.
Maintain the cleanliness of the pools and surrounding areas (ensuring pool decks and pool furniture are sanitized every two hours and change rooms/shower area are sanitized on a regular basis).
Provide customer service and respond to questions and calls from team members, members, owners, and guests.
Engage with members, owners, and guests during activities.
Completes all required Company trainings and compliance courses as assigned.
Represents Embarc in a professional manner at all times.
Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other duties as assigned.
REQUIREMENTS
High School Diploma or equivalent.
No prior experience or training required.
First Aid Certification.
SKILLS, KNOWLEDGE & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.
Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests.