If you like variety in work and want to enjoy all that Big White has to offer, this is the job for you.
This is a combination position that includes Guest Services (2-3 days a week) and Housekeeping (2-3 days a week) depending on the week.
When working in Guest Services you can ski or snowboard all morning then start shift at 1:00 pm to help our guests and home owners have a ‘Memorable Mountain Experience’ by providing exceptional guest services.
When working in Housekeeping you will work with a team in the morning and then finish up by mid afternoon to enjoy all the going-ons at Big White for the rest of the day and evening. As the season progresses, we provide more flexibility to our housekeeping teams to start later in the day – depending on performance of the teams and our schedule – to ensure staff can enjoy some skiing or snowboarding in the morning.
Sounds interesting? Read on…
Who are we?
Chalets at Big White is a Boutique style vacation home rental management company that manages and markets a variety of on mountain, ski-in, ski-out rental accommodations throughout Big White Ski Resort, located a short, scenic drive from Kelowna, British Columbia.
What would you do?
When working in Guest Services, you would be responsible to:
- Visit properties on a daily basis to provide quality control checks to ensure accommodations are ready for guest arrivals and standards for cleaning, supplies and maintenance are met
- Provide assistance with guests in a timely, friendly and professional manner
- Be first point-of-contact at Big White for guests after hours
- Complete administrative duties such posting cleaning schedules and inputting data into booking system, ensuring inventory of supplies is current and accurate
- Work with other staff such as maintenance, cleaning and accounting staff
- Resolve potential issues after guest check-in
- Assistant management with other tasks as required
When working in Housekeeping you would be responsible for:
- Thorough deep cleaning of our vacation chalets
- Cleaning and sanitizing bathrooms and kitchens
- Making beds, mopping and vacuuming, dusting, collecting linens for laundering
- Replenishing supplies in our vacation chalets
- Reporting repairs and maintenance issues
- Ensuring the presentation of our vacation homes is ready for our guests’ arrival, is welcoming and to the Chalets at Big White high standards.
What should you be good at?
We need people who:
- Enjoy and thrive with variety and flexibility
- Can drive in Canada and are comfortable driving in winter conditions
- Have some previous experience in guest or customer service in the hospitality industry OR have some previous experience in housekeeping
- Pay attention to details
- Have strong communication skills, verbal and written
- Has proven computer skills
- Can be trusted to work independently but also enjoy working in a team environment
- Are able to multi-task and prioritize
- Must be able to work in Canada
If you’re interested in a competitive hourly rate, flexibility, working on a small-but-mighty (and fun) team, receiving 50% reimbursement of your Big White Seasons Pass and other benefits, reach out to us at jobs@chaletsatbigwhite.com. We’d love to talk with you!
Need accommodations? There are a few available accommodation options that you can explore. We are happy to provide assistance and point you in the right direction!
Did you know we offer a Referral Bonus to people who refer (other) great people to our team? We still have a few other positions available such as Housekeeping Team Members, Hot Tub Technicians and Maintenance. You could be eligible to receive a cash ‘thanks so much’ gift from us if you refer someone who is hired. Contact us and ask us about the details at jobs@chaletsatbigwhite.com.
Wages: $18.00-$19.00/hour depending on experience
