Tourism Jasper is the Destination Marketing Organization for Jasper and Jasper National Park, charged with driving visitation to Jasper for the benefit of our Shareholders. Tourism Jasper is an award-winning innovative team of destination marketers; we strive to return value to our Shareholders and facilitate extraordinary experiences for visitors.
TRAVEL COUNSELLOR- VISITOR INFORMATION CENTRE
Are the mountains calling? Are you ready for your next adventure? Well, here is your opportunity to venture beyond an ordinary job and become a Jasper Travel Counsellor! By becoming a highly trained local expert, you will have a chance to learn about and experience many of the great attractions and adventures that Jasper has to offer. This opportunity will help develop valuable career skills and connect you with people from all over the world all while having the satisfaction of helping visitors plan unique and memorable experiences by providing insights and friendly recommendations.
We are seeking individuals who are personable, customer service oriented, and passionate about promoting Jasper. If this sounds like you, apply now!
KEY RESPONSIBILITIES
· Be a trusted and reliable source of information for the destination.
· Increase member leads by proactively encouraging visitors to experience more and make recommendations that will enhance their stay in Jasper National Park.
· Maintain a knowledge base about attractions, experiences, services, and events to promote the destination in a positive and professional manner while encouraging visitors to venture beyond.
· Proactively engage with visitors through offsite or mobile visitor information centres, bicycle, etc
· Listen and respond to needs of visitors through multiple channels which includes in person, by telephone, email, online live chat and other channels including front line local inquiries.
· Complete administrative tasks such as preparing reports, and collecting and entering visitor statistics, vacancy reports, and business referrals
· Other duties as assigned
QUALIFICATIONS
· Strong interpersonal skills, problem-solving abilities, outgoing and dynamic personality
· Active listener with strong verbal and written communications skills with ease and comfort of English. Ability to proofread written communication is required.
· Sincere interest in delivering a strong customer service experience while proactively interacting with visitors each day
· Demonstrate the ability to work well under pressure in a fast-paced environment
· Preference will be given to candidates with some post-secondary education in tourism, hospitality, customer service, sales experience and/or related fields
· Computer skills (including Microsoft office) are essential
· Knowledge of a second language is an asset but not a requirement
· Ability to demonstrate a strong working relationship with colleagues and work in a team setting
· Highly responsible and reliable
This position is located in Jasper, Alberta.
Please note: Tourism Jasper takes the health and safety of all colleagues very seriously and as such full Covid-19 Vaccination status is a condition of employment.
Wages: $19/hr
