Position: Visitor Services Lead
Term: Permanent, full-time
Shifts: 10:45am – 6:15pm, and from time to time evening event shifts are required. The Museum is closed Tuesdays and Wednesdays.
Wage: $25 per hour
Location: Whistler, British Columbia
Become an integral part of the Audain Art Museum, a 56,000 square foot institution in Whistler, British Columbia. The Audain Art Museum provides a home to a Permanent Collection, which contains 200 works of art including Emily Carr, E. J. Hughes, historical and contemporary First Nations works and a wide range of modern and contemporary British Columbia artists. The Audain Art Museum also contains an exhibition space for changing Special Exhibitions.
Key Duties and Responsibilities:
- Follow and execute opening and closing procedures.
- Demonstrate a high focus on ensuring an exceptional Museum experience for every guest.
- Handle customer issues and complaints.
- Carry out special orders and requests made by customers.
- Greet visitors; provide information on the Museum, admission and membership.
- Answer phone enquiries and transfer or take messages as appropriate. Process incoming and outgoing emails.
- Sell admission tickets and memberships at the Admission Desk.
- Share product knowledge of the Shop artists with guests and sell merchandise in the Museum Shop.
- Maintain and create visually appealing merchandise displays.
- Assist with processing e-commerce sales.
- Assist with events and Audain Art Museum engagement initiatives as required.
- Carry out and enforce policies and procedures set out by the Audain Art Museum.
- Additional duties as required.
Qualifications:
- Experience working in a retail, office and/or front desk environment.
- Previous experience as a key holder and/or team leader.
- Experience in sales and visual merchandising.
- Friendly, helpful and approachable with strong customer service and communication skills.
- Flexible, accommodating, adaptable with a positive attitude.
- Interest in art and/or museums desirable.
- Strong computer skills, particularly with POS and Microsoft Office programs.
- Organized with an excellent attention to detail and exceptional problem-solving skills.
- Must be able to work flexible hours as required including some evenings and all weekends.
- Maintain a professional image through dress and manner.
- Ability to sustain physical activity such as walking up and down stairs, pushing carts and lifting up to 30lbs.
